Australian Shipping
We offer discounted shipping at excellent low rates.
You can view your shipping rate at checkout under the shipping options tab, once you have entered your address.
While we try our best to ship our products to as many locations as possible, please understand that we may be unable to deliver to some remote rural and offshore locations.
Shipping Methods
We send small items via post and large items via courier.
Delivery Time
Once your order has been dispatched from our warehouse, we will send an email to notify you. For bulk gym orders contact team@vervefitness.com.au for delivery schedule
Special Delivery Instructions
The delivery company will only deliver the product, they will not bring the product into your home unless special arrangements have been made e.g. technician install. Please contact us if you would like to discuss special delivery options.
When you checkout your order, you will also be given the opportunity to leave any special instructions for the delivery person. Please ensure that you enter any relevant details required for safe delivery to your address.
We look forward to being of service.
Team VERVE
VERVE Customer Satisfaction
VERVE Fitness will strive to ensure you are happy with your online purchase however we advise you to choose your products carefully. The VERVE Online store will offer a full refund within 14 days of delivery of the purchased goods. We also offer the exchange of any product for another size or product to equal value within 14 days of delivery. Proof of purchase must be provided to be eligible for both refund and exchange. Return freight costs are excluded.
The following conditions are to be met in order for you to qualify:
- You must provide 24 hours notice prior to the return of the item/s.
- Be a first time VERVE purchaser of the item/s.
- The item/s and their packaging must be in unused, new condition as it was at the time of purchase, and to be returned to us in all of its original packaging (this includes manuals, bolts, and packaging material) at your own expense – we do not cover return freight. We recommend you use a shipping method with tracking service so you can track your shipment, we credit goods when they arrive in our warehouse, not when they are sent.
- Should the item/s be returned damaged or missing parts they are not eligible for refund.
- The return date must be within the 14 days; sufficient time must be made for the item to be returned to us – this includes travel time.
- Shipping and handling charges are non-refundable.
- VERVE Fitness reserves the right to reject a claim for refund.
- Refunds will be credited electronically back to the credit card/bank account you used at the initial transaction.
Warranty Information
Our goal is to supply you quality fitness equipment and all our items come with a one year warranty for home use. Commercial items come with a one year warranty for commercial use. Some items come with a lifetime frame guarantee and this will be specified on the product page. For any warranty issues or questions please contact team@vervefitness.com.au and we'll be happy to assist you.
1) FAST DELIVERY AUSTRALIA WIDE
We hold our own stock in our own large warehouse. For in stock items we aim to dispatch orders received before 11am (QLD) on the same day.
2) PRICE PROMISE
We promise to match or better the price of any competitor if you find a lower price including shipping charges on an identical in stock product. This does not include close out or run out sales.
3) 14 DAY MONEY BACK GUARANTEE
We want you to be delighted with your purchase from VERVE an offer you a 14 day money back guarantee. See here for further details.
4) INTEREST FREE FINANCE
Click here to see our financing options
5) INSTALLATION SERVICE AVAILABLE
We can arrange your installation. Let us know what you need.
6) FREE 3D GYM DESIGN & PLANNING
Need helping planning your gym? We're here to help you. Call us on 075 641 2170
or email team@vervefitness.com.au with details on what you're looking for and we'll create a free 3D Gym Plan for you.
7) PREMIUM PRODUCT QUALITY
We know quality is vital to you and we only put our name to quality equipment.
