Refund policy

RETURNS

We offer a full refund on VERVE branded items within 14 days of delivery. We also offer an exchange for another size, or for a product of equal value, within 14 days of delivery. Proof of purchase must be provided for both. Return freight costs are not included.

To qualify for a refund or exchange, all of the following must be met:

You must give us 24 hours notice before returning the item.

You must be a first time VERVE purchaser of that item.

The item and its packaging must be unused and in new condition, exactly as it was at the time of purchase.

The item must be returned in all of its original packaging, including manuals, bolts and packing material, at your own expense. We do not cover return freight.

The return must reach us within the 14 days, so allow enough time for transit. We credit goods when they arrive at our warehouse, not when they are sent. We recommend using a shipping method with tracking.

Any concern about the condition of a product must be raised within 14 days of that item's delivery date. Claims are assessed on the delivery date of the individual item, not on the full order.

Items returned damaged, or missing parts or packaging, are not eligible for refund.

We do not accept returns on items not manufactured by VERVE Fitness.

COLLECTION OF RETURNS

If you ask us to arrange collection of an item, you need to be available at the agreed collection time. If you are not available and the courier cannot collect, the courier may charge a futile pickup fee. You will be liable for that fee and it must be paid before another collection attempt is made.

REFUNDS

Once your return arrives and has been inspected, we will email you to confirm we have received it and to tell you whether the refund has been approved or rejected. Approved refunds are credited electronically to the card or bank account used for the original transaction.

Shipping and handling charges are not refundable.

VERVE Fitness reserves the right to reject a claim for refund.

LATE OR MISSING REFUNDS

If you have not received your refund, check your bank account first, then contact your card provider, then your bank. There is often processing time before a refund appears. If you have done all of this and still have not received it, email team@vervefitness.com.au.

FAULTY, DAMAGED OR MISSING ITEMS

Items damaged in transit should be documented and reported to us straight away. Keep the original packaging and, where you can, photograph the condition and the location.

You have 14 days from the delivery date to make a claim if an item or part is missing from your order.

Warranty periods differ by product and by whether the use is home or commercial. The full warranty schedule is at https://www.vervefitness.com.au/pages/returns-warranty-policy

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to the 14 day policy set out above.

RETURN ADDRESS

VERVE Fitness, 4 Dalton Street, Upper Coomera QLD 4209, Australia

Questions: team@vervefitness.com.au or 1300 194 748