FAQs

We get asked lots of questions and here's some of the more frequent. If you have other questions please ask us at team@vervefitness.com.au

ARE YOU AN AUSTRALIAN COMPANY?

Yes, VERVE Fitness Equipment Pty Ltd is an Australian company with a large showroom and warehouse in Gold Coast, Queensland. Our 2,300 sqm headquarters is the leading distribution facility for fitness equipment in Australia.

IS YOUR EQUIPMENT AUSTRALIAN 🇦🇺 MADE?

Yes, we manufacture some of our equipment here in Australia. Along with supporting the Australian economy and local jobs, this allows us fast turn around on your equipment and the flexibility to customise the equipment to your needs. As an Australian company we are proud to support Australian workers using 100% Australian made steel to delivery you quality gear.

All our products are designed in Australia, but to provide you with the widest range of equipment at the most competitive prices much of our equipment is manufactured overseas to strict quality control standards.

You can find our collection of Aussie Made gear here https://www.vervefitness.com.au/collections/australian-made-gym-equipment

HOW LONG DOES IT TAKE TO DISPATCH MY ORDER?

For orders received by 11am we aim to ship them out the same day.

HAVE YOU A SHOWROOM I CAN VISIT?

Absolutely. You're welcome to come visit us at 4 Dalton Street, Upper Coomera, QLD 4209 in Gold Coast. And we have good coffee ☕ too 🙂.

WHAT IF I DON'T LIKE MY PRODUCT?

We really doubt that will happen, but if it does, we have a 14 day money back guarantee. See here for details
https://www.vervefitness.com.au/pages/returns-warranty-policy

HOW CAN YOU SELL SUCH NICE GEAR AT THESE PRICES?

We manufacture VERVE Fitness equipment and sell it directly to you. With no middle man involved you get to enjoy the savings.

DO YOU OFFER CREDIT TERMS?

All goods must be paid for in full before they are collected or dispatched. To facilitate credit, we offer Afterpay, Zip Money, Latitude Pay and we offer financing for larger amounts.

I'm ordering a lot of items. Do you wait to ship them all together or do you dispatch them as they become available?

We will dispatch your items immediately when they become available, so you may get several shipments from us. You only pay for shipping once and there are no additional or hidden shipping charges.