Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.vervefitness.com.au or www.vervefitness.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

- The www.vervefitness.com.au uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CALL RECORDING
At VERVE Fitness, we may record telephone calls made to or from our business, including sales, service, and support calls. We do this to improve training, ensure quality service, and meet compliance obligations.

When you answer a call from us, you will be notified that the call may be recorded. If you do not wish to be recorded, you may inform our staff member at any time and we will continue the call without recording, or provide you with an alternative method of communication.

All recordings are handled in accordance with the Australian Privacy Principles. Recordings are stored securely, restricted to authorised personnel only, and are retained only for as long as necessary for the purposes outlined above, after which they are securely deleted.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

TEXT MESSAGE (SMS) MARKETING

If you give us your mobile number, we collect that number together with your consent record, the date and time you gave consent, and the method you used to give it. We also record whether you opened or clicked a link in a message we sent you.

We use your mobile number to send you promotional messages such as special offers, discounts, sales, new product launches and abandoned cart reminders. We also use it for transactional messages such as order status, delivery notifications and account alerts.

We only send marketing text messages to people who have opted in. You can opt in at checkout, through a sign up form on our website, or by giving us your number in store. Consent to receive marketing messages is not a condition of any purchase.

Message frequency varies. Message and data rates may apply depending on your mobile plan. VERVE Fitness does not charge you for receiving our messages.

You can opt out at any time by using the unsubscribe link in any message we send, or by emailing team@vervefitness.com.au. For Australian messages, we action opt outs within five business days as required by the Spam Act 2003 (Cth). For US text messages, reply STOP to the sending number to unsubscribe or HELP for assistance. A STOP request prevents further messages from that program, apart from a one-time opt-out confirmation. Opting out of text messages does not opt you out of email.

We do not sell or share mobile information, SMS opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. The general sharing and advertising provisions in this policy do not apply to SMS opt-in data or consent. We share this data only with service providers that help us operate and deliver our text messaging program, for that purpose only.

We share your mobile number and consent record with the messaging platforms we use to send and manage these messages, currently Klaviyo and Attentive Mobile. These providers process this data on our behalf and are not permitted to use it for their own marketing. Some of these providers store data outside Australia, including in the United States.

We keep your number and consent record for as long as you remain subscribed, and for a further two years after you opt out so that we can show we honoured your request.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at team@vervefitness.com.au or by mail using the details provided below:

VERVE® Fitness
[Re: Privacy Compliance Officer]
VERVE Fitness, 4 Dalton Street, Upper Coomera, QLD, 4209, Australia.