14-Day Money Back Guarantee & Warranty

How our warranty works

VERVE Fitness stands behind our products and we are happy to assist you if you have any issues with our equipment. We will comply with the Australian Consumer Law (ACL) as it relates to all our products.

VERVE Fitness provides warranties to the original purchaser of the product (named at the time of ordering) for the periods and in line with any specific exclusions detailed below. The warranty period commences from the date of delivery unless otherwise specified and warranties are non-transferable.

Warranties on products not manufactured by VERVE Fitness will observe the product manufacturer's warranty, with additional information available on request. We do NOT accept returns on non VERVE items.

All warranties may be deemed void if any product has been damaged due to neglect, faulty use, alteration, improper maintenance, storage and/or handling.

Warranty claims are assessed on a case-by-case basis, and VERVE has the discretion to decline warranty requests that are not in line with the product warranty schedule. Minor aesthetic/cosmetic issues such as scratches, imperfections or similar that are incurred through general use are not covered under VERVE warranties.

Our ex demo products are covered under consumer law to perform as they are originally intended. This means that if there is a problem with the functionality of the product, it would be covered under warranty. However, please note that these products may carry some aesthetic defects due to their use in demonstration. These aesthetic defects are not covered under warranty as they do not affect the performance of the product.

Damaged or missing items

Items damaged during delivery (in transit, or during shipping of your order to your specified delivery address) should be immediately documented and escalated to VERVE Customer Service for assistance. Please keep the original packaging and, where possible, photograph the condition, location and any other relevant details.

You have 14 days from the delivery date to make a claim if an item or part is missing in your order.

Home and commercial use

Warranty periods by product

Terms for all warranties

* Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Also, improper installation or opening of the product are all causes to void the warranty. Minor aesthetic issues such as scratches that are incurred through general use are not covered. If an item arrives damaged please contact us immediately and keep the original packaging in good condition.

Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, excessive dropping with iron plates, excessive dropping on concrete or similar surfaces, and similar usage). Any specific issues regarding a VERVE product with which a customer is not satisfied will be reviewed on a case-by-case basis. We have found that most problems with bars we replace are related to abusive use rather than manufacturing or materials issues.

Terms and conditions of sale for ex-demo products

1. Product condition

• The product is sold as an ex-demo item and may show signs of use, including but not limited to minor scratches, dents, or cosmetic wear.
• Minor damage may have occurred during transportation to or from events where the product was used.
• The product has been tested and is in full working order.

2. Warranty

• A limited warranty of 3 months is provided from the date of delivery.
• The warranty covers only manufacturing defects and does not cover damage caused by misuse, accidents, or unauthorised repairs.

3. Returns and refunds

• Returns are accepted within 14 days of purchase, provided the product is returned in the same condition as sold.
• Note: Deposit amounts on Made-to-Order and third-party items are non-refundable.

4. Liability

• VERVE is not liable for any indirect, incidental, or consequential damages arising from the use of the product.
• The maximum liability of the seller shall not exceed the purchase price of the product.

5. Acceptance of terms

• By purchasing the ex-demo product, the buyer agrees to these terms and conditions.

Care & maintenance

• Always place the equipment in a dry environment.
• Use a warm, damp cloth to keep the product clean and wipe product dry. No harsh chemicals or abrasive cleaners should be used.
• No wet cleaning of electrical components, unplug before any care and maintenance.
• The safety level of the equipment can be maintained only if it is regularly examined for damage and wear. This includes any ropes, pulleys, nuts, bolts, moving parts, bushes, chains, wheels, bearings & connection points etc.
• Ensure that you inspect the product regularly. At least once a week is recommended.
• Ensure that all fixings are tight before use (all nuts, bolts, screws, and pulleys etc).
• Always replace damaged / worn components with original parts from the manufacturer.
• Regularly lubricate or oil machines and any product that is in constant motion such as bicycles and treadmills.
• Be sure to check belt, cable, and chain tensions on machines regularly. We recommend before every use.
• Visually inspect all equipment prior to use for good working order.
• Tightening of nuts and bolts is considered a maintenance procedure, therefore the natural tendency for nuts and bolts to unwind is not covered under warranty.