14 DAY MONEY BACK GUARANTEE & Warranty Info

VERVE Customer Satisfaction
VERVE Fitness will strive to ensure you are happy with your online purchase however we advise you to choose your products carefully. The VERVE Online store will offer a full refund within 14 days of delivery of the purchased goods. We also offer the exchange of any product for another size or product to equal value within 14 days of delivery. Proof of purchase must be provided to be eligible for both refund and exchange. Return freight costs are excluded.

The following conditions are to be met in order for you to qualify:

  • You must provide 24 hours notice prior to the return of the item/s
  • Be a first time VERVE purchaser of the item/s
  • The item/s and their packaging must be in new condition as it was at the time of purchase, and to be returned in all of its original packaging (this includes manuals, bolts, and packaging material) at your own expense – we do not cover return freight
  • Should the item/s be returned damaged or missing parts, we will deduct costs required from the refund in order to refurbish the item/s to new condition
  • Should it fail to pass our assessment to be in new condition, we will deduct costs required from the refund in order to refurbish the item/s to new condition
  • The return date must be within the 14 days; sufficient time must be made for the item to be returned to us – this includes travel time
  • Shipping and handling charges are non-refundable
  • VERVE Fitness reserves the right to reject a claim for refund
  • Refunds will be credited electronically back to the credit card/bank account you used at the initial transaction

Warranty Information

Our goal is to supply you quality fitness equipment and all our items come with a one year warranty for home use. Commercial items come with a one year warranty for commercial use. Some items come with a lifetime frame guarantee and this will be specified on the product page. For any warranty issues or questions please contact team@vervefitness.com.au and we'll be happy to assist you.