VERVE Customer Satisfaction
VERVE Fitness will strive to ensure you are happy with your online purchase however we advise you to choose your products carefully. The VERVE Online store will offer a full refund within 14 days of delivery of the purchased goods. We also offer the exchange of any product for another size or product to equal value within 14 days of delivery. Proof of purchase must be provided to be eligible for both refund and exchange. Return freight costs are excluded.
The following conditions are to be met in order for you to qualify:
- You must provide 24 hours notice prior to the return of the item/s.
- Be a first time VERVE purchaser of the item/s.
- The item/s and their packaging must be in unused, new condition as it was at the time of purchase, and to be returned to us in all of its original packaging (this includes manuals, bolts, and packaging material) at your own expense – we do not cover return freight. We recommend you use a shipping method with tracking service so you can track your shipment, we credit goods when they arrive in our warehouse, not when they are sent.
- Should the item/s be returned damaged or missing parts they are not eligible for refund.
- The return date must be within the 14 days; sufficient time must be made for the item to be returned to us – this includes travel time.
- Shipping and handling charges are non-refundable.
- VERVE Fitness reserves the right to reject a claim for refund.
- Refunds will be credited electronically back to the credit card/bank account you used at the initial transaction.
You have 14 days from the delivery date to make a claim if an item or part is missing in your order.
Our goal is to supply you quality fitness equipment and all our items come with a one year warranty for home use. Commercial items come with a one year warranty for commercial use. Some items come with a lifetime frame guarantee and this will be specified on the product page. For any warranty issues or questions please contact email@example.com and we'll be happy to assist you.