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FAQ's:
Are your warehouse operations delayed due to COVID-19?
No. We have increased the size of our team significantly, are operating at full capacity and dispatching orders of in-stock items for all orders placed before 12pm on the same day and all other orders the following business day.
How Quickly Will I Get My Order?
Depending on your location in stock items can arrive the following business day post dispatch, however this is dependent on our transport partners. Please check your tracking details for all updates regarding your delivery.
Estimated dates for pre-orders are on the product pages, but these dates cannot be guaranteed due to the effect COVID-19 is having on logistics globally.
Can I Collect?
Yes you can. However, please do not show up to the warehouse for collection until you receive an email notification that your order is ready for collection. Collections are between 10am and 3pm.
Our new address is: 4 Dalton Street, Upper Coomera, QLD, 4209 and you can find us on Apple Maps and Google Maps.
Can You Deliver To States Outside QLD?
Yes, freight is allowed cross state borders and we are delivering to all states as normal.
Can you deliver to States during lockdown?
Yes, our couriers are fully operational and delivering in all states.
How Can I Contact You?
If you need to contact us please get in touch with us via the chat button on the bottom right of the website.
What's Still in Stock?
Here's a list of all the items in warehouse ready for dispatch: https://www.vervefitness.com.au/collections/in-stock-items
Many more containers of stock are already on the way to us.
When Are Your Restocking?
We have containers of replenishment stock arriving every week. Many items are already sold to those who got their pre-orders in earliest, some items still have faster availability if you pre-order now vs waiting until later.
I'm ordering a lot of items. Do you wait to ship them all together or do you dispatch them as they become available?
We will dispatch your items immediately when they become available, so you may get several shipments from us. You only pay for shipping once and there are no additional charges.
If it's Out of Stock Can I Pre-Order?
Yes, if products are not in stock many of them are available to pre-order. Expected Pre-Order times are noted next to each product, whilst these are our best estimates right now these could be subject to change. Check back on this page for any key updates.
What Are Shipping Costs?
To check delivery costs simply go on the website, add the items you want to your cart and you'll see a shipping cost at checkout.
Why Did My Barbell or Other items Not All Arrive In The Same Delivery?
Due the barbell tube being a significantly different shape to other cartons, our courier normally delivers barbells in a separate delivery and they may deliver parts of the same order across different days.
We have hired more people to help serve you faster and hope to resume our normal level of service as soon as possible. Take good care of yourself and those around you and stay strong 💪.
In your service,
Team VERVE