Copy of 14 DAY MONEY BACK GUARANTEE & Warranty Info

VERVE Fitness stands behind our products and we are happy to assist you if you have any issues with our equipment.  We will comply with the Australian Consumer Law (ACL) as it relates to all our products.

VERVE Fitness provides warranties to the original purchaser of the product (named at the time of ordering) for the periods and in-line with any specific exclusions detailed below. The warranty period commences from the date of order unless otherwise specified and are non-transferable.

Warranties on products not manufactured by VERVE Fitness will observe the product manufactures warranty with additional information available on request.

All warranties may be deemed void for if any product has been damaged due to neglect, faulty use, alteration, improper maintenance, storage and/or handling.

Warranty claims are assessed on a case-by-case basis, and VERVE has the discretion to decline warranty requests that are not in-line with the product warranty schedule. Minor aesthetic/cosmetic issues such as scratches, imperfections or similar that is incurred through general use is not covered under VERVE warranties.

Items damaged during delivery (in-transit / during shipping of your original to your specified delivery address) should be immediately documented and escalated to VERVE Customer Service for assistance. Please keep original packaging and, where possible – photograph the condition, location and any other relevant details.

HOME USE

  • Home use is defined as anything that is involved with domestic (residential) and has no commercial links or alignments or usage in volumes, actions or techniques that are materially similar to commercial efforts.

COMMERCIAL USE

  • Commercial use is defined as anything that is involved with, intends to, or leads to making monetary gains/profit OR a setting/situation within which the actions are materially similar to a commercial effort without profits as the intended or primary focus/result (including but not limited to: charity events, school fitness facility, office gyms, professional athletes, sports teams and professionals). 
VERVE RACKS HOME COMMERCIAL NOTES
Structure/Steel LIFETIME LIFETIME It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Welds LIFETIME LIFETIME
VERVE WEIGHT PLATES HOME COMMERCIAL NOTES
Olympic Black Bumper Plates 5 YEARS** 1 YEAR**
It is not applied for wear and tear or negligent/faulty use and storage. ** excluding 5KG
Olympic Colour Bumper Plates
5 YEARS**
1 YEAR**
It is not applied for wear and tear or negligent/faulty use and storage. ** excluding 5KG
Competition Bumper Plates 5 YEARS 1 YEAR
It is not applied for wear and tear or negligent/faulty use and storage.
Machined Olympic Plates 5 YEARS 2 YEARS
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Calibrated Steel Plates 5 YEARS  2 YEARS
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
PU Coated Tri Grip Olympic Plates 5 YEARS 2 YEARS
It is not applied for wear and tear or negligent/faulty use and storage.
Change Plates 5 YEARS  2 YEARS
It is not applied for wear and tear or negligent/faulty use and storage.
VERVE DUMBBELLS HOME COMMERCIAL NOTES
Rubber 1 YEAR 1 YEAR*
It is not applied for wear and tear or negligent/faulty use and storage.
TPE
3 YEARS
3 YEARS
It is not applied for wear and tear or negligent/faulty use and storage.
PU Dumbbells 3 YEARS 3 YEARS
VERVE KETTLEBELLS HOME COMMERCIAL NOTES
Classic Handle LIFETIME LIFETIME It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Competition
LIFETIME
LIFETIME
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
BARBELLS HOME COMMERCIAL NOTES
Elite Barbell ① LIFETIME* LIFETIME*
*No Bent WarrantyIt is not applied for wear and tear, rusting or negligent/faulty use and storage. 
Power Barbell ①
LIFETIME*
LIFETIME*
*No Bent Warranty - It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Stainless Steel Power Barbell ①
LIFETIME*
LIFETIME*
*No Bent Warranty - It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Deadlift Bar ①
LIFETIME* LIFETIME* *No Bent Warranty - It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Zen Barbell 1 YEAR NONE
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
MAVRIK Barbell 1 YEAR NONE
It is not applied for wear and tear or negligent/faulty use and storage.
Buffalo Barbell ①
LIFETIME*
LIFETIME*
  *No Bent Warranty - It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Elite Safety Squat Bar
LIFETIME*
LIFETIME*
*No Bent Warranty - It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Olympic Safety Squat Bar ① 5 YEARS  NONE
*No Bent Warranty - It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Super Curl Bar  5 YEARS 3 YEARS
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
EZ Curl
5 YEARS
3 YEARS
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Olympic Hex Shrug Deadlift Trap Bar 3 YEARS 1 YEAR
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Multigrip Swiss Bar
5 YEARS
3 YEARS
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Aluminium Technique Barbell 1 YEAR NONE
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
V2 Trap Bar LIFETIME* LIFETIME*
*No Bent Warranty - It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Olympic Tricep Bar
5 YEARS
3 YEARS
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
Dumbbell Handles with Bushings
3 YEARS
NONE
It is not applied for wear and tear, rusting or negligent/faulty use and storage.
①Please note: Bushings and Bearings 's warranty is:  1 year for Home and 1 year for Commercial 
Bushings and Bearings 's warranty for all other bars is : 1 year for Home and  6 months for Commercial
STRENGTH EQUIPMENT HOME COMMERCIAL NOTES
Frame 5 YEARS
5 YEARS
Welding
5 YEARS
5 YEARS
Bushing and bearing
2 YEARS
2 YEARS
Pads
Parts 6 months* 90 days*
ARNOLD SERIES HOME COMMERCIAL NOTES
Rack welding parts, adjustable dish, and Weight stacks 5 YEARS
5 YEARS
Bearing, pulley, guide rod
2 YEARS
2 YEARS
Belt, linear bearing, bush and pull pin 1 YEAR 1 YEAR
Steel wire rope, end cap, sliding sleeve, cushion and back pad, foam, and other accessories 6 MONTHS 6 MONTHS
VERVE TREADMILL, ROWER & AIRBIKE HOME COMMERCIAL NOTES
Frame 5 YEARS 5 YEARS
Parts and Monitors 1 YEAR 1 YEAR
BENCHES HOME COMMERCIAL NOTES
Frame LIFETIME LIFETIME
Pads 6 MONTHS* 90 DAYS*
FLOORING HOME COMMERCIAL NOTES
EPDM 10 YEARS 3 YEARS
Rubber 5 YEARS None
Jigsaw 10 YEARS 2 YEARS
Rubber Australian Made 10 YEARS
3 YEARS
Artificial Turf 1 YEAR 1 YEAR  
ACCESSORIES HOME COMMERCIAL NOTES
Lock Jaw Collar, Resistance Bands etc. 1 YEAR 6 MONTHS
SEWN ITEMS HOME COMMERCIAL NOTES
Sandbags, Belts, etc. 1 YEAR 6 MONTHS
NON VERVE BRANDED PRODUCTS (Cardio) HOME COMMERCIAL NOTES
Matrix Home Use Light Commercial
Frame
7 YEARS 7 YEARS
Drive Motor (Tread Only)
5 YEARS
3 YEARS
Generator (Bike)
5 YEARS 5 YEARS
Parts 2 YEARS 2 YEARS
Labor 2 YEARS 1 YEAR
Vision Home Use Light Commercial
Frame
7 YEARS
7 YEARS
Drive Motor (Tread Only)
5 YEARS  3 YEARS
Generator (Bike)
5 YEARS 3 YEARS
Parts 2 YEARS
1 YEAR
Labor 2 YEARS 1 YEAR
Horizon Fitness Cardio
Fitness Cardio
Frame
5 YEARS 5 YEARS
Drive Motor (Tread Only)
5 YEARS
5 YEARS
Generator (Bike)
5 YEARS
5 YEARS
Parts
2 YEARS
1 YEAR
Labor
1 YEAR
1 YEAR
Schwinn
Wattbike

FOR ALL WARRANTIES: * Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Also, improper installation or opening of the product are all causes to void the warranty. Minor aesthetic issues such as scratches that are incurred through general use are not covered, If an item arrives damaged please contact us immediately and keep the original packaging in good condition.

Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, excessive dropping with iron plates, excessive dropping on concrete or similar surfaces, and similar usage). Any specific issues regarding a VERVE product with which a customer is not satisfied will be reviewed on a case-by-case basis. We have found that most problems with bars we replace are related to abusive use rather than manufacturing or materials issues.

*No Bent Warranty